Logistics Services Advisor

Job Purpose

The Logistics Services Advisor is responsible for the daily oversight and delivery of key service lines within the Community Services team, including material management, personal effects handling, and mail and courier operations. The role also involves managing the associated service contracts to ensure performance KPIs and compliance are consistently achieved.  The Advisor is responsible for ensuring these critical functions are delivered efficiently and effectively, in line with KAUST policies and procedures, and in adherence to health and safety guidelines.

Major Accountabilities

• Oversee the daily operations of logistics services, including personal effects shipping, material management, and mail/courier services.
• Ensure smooth execution of service operations by maintaining compliance with policies, addressing customer inquiries and complaints promptly, and ensuring timely completion & successful implementation of projects, contract renewals, and bidding processes.
• Oversee the KAUST warehouse operations, including but not limited to maintaining the stock levels, refurbishment and disposal of furniture and assets, monitoring all shipments, etc.
• Supervises house preparation in coordination with Accommodation Services Department, monitors the processing and fulfillment of personal effects shipping requests, and the management of domestic, international, and internal mail & courier services.
• Oversees service provider of Material Management, Personal Effects Shipping, and Mail & Courier Services, assuring full-service requirements are being delivered/performed as specified and are addressed promptly and effectively.
• Manages service contracts by monitoring KPI’s and ensuring compliance with performance standards. Ensure the accurate and timely submission of KPI reports required for the issuance of work completion certificates.
• Ensure timely submission of monthly invoices in the invoice management system.
• Motivates personnel using organizational development practices to maximize productivity by emphasizing personal and career development and providing the tools necessary to perform job responsibilities.
• Provides clear direction and guidance to team members and service partners to ensure alignment with organizational goals and performance expectations.
• Complies with environmental, safety, and operational standards, ensuring full compliance with approved regulatory standards.
• Initiate improvement plans on team development and coaching.
• Ensure all Standard Operating Procedures (SOPs) are up to date. Conduct process review for continuous improvement of service optimization and cost effectiveness.
• Perform other applicable tasks and duties assigned in the Logistics Services operations.

Person Requirements 

Competencies

• Demonstrates a strong understanding of the assigned service lines.
• Strong contracts management/oversight. 
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects and priorities effectively.
• Flexible and adaptable work style.
• Strong influencing and negotiating style and experience
• Displays a high level of initiative, creativity, and organizational skills, managing tasks efficiently and independently.
• Strong analytical and problem-solving skills
• Understanding of procedural guidelines and processes.

Qualifications

• Bachelor's in Business Administration / Supply Chain / Engineering or relevant degree with experience in logistics, supply chain management, warehousing, or related field. 

Experience

• Minimum of 3 to 5 years of experience in logistics, material management & warehousing, mail or courier Services, or supply chain management. 
• Management of contracts, including oversight of KPIs
• Proficient in logistics software, inventory management systems, and the Microsoft Office suite.