- Leads the facility Operations function, which assumes the full responsibility of building automation systems.
- Lead the facility support services operations, which include janitorial, pest control, horticulture, office services, and waste management, ensuring compliance with contractual obligations, KPIs, and SLAs.
- Manages the day-to-day building issues related to equipment & mechanical systems integrated with the automation systems.
- Leads the operation engineers to provide improvement schemes for operations efficiency, performance, and energy consumption.
- Compares original engineering design parameters, including electrical/mechanical equipment systems, with current operating conditions to ensure compliance with original design intent and identifies areas of enhancement.
- Develops and leads the implementation of an Energy Conservation and sustainability Programs.
- Working collaboratively with design engineers, operation engineers and service providers
- Liaising with suppliers, contractors and relevant stakeholders.
- Troubleshooting and problem-solving of the systems.
- Leads the team in performing Root Cause Analysis (RCA) for all buildings operations incidents and ensure the implementation of the findings.
- Recommend training and career development initiatives for internal team members, supporting professional growth and succession planning.
- Assign, prioritize, and oversee daily workloads; coach and mentor team members and conduct regular performance evaluations.
- Develop and implement inspection protocols to assess and ensure the consistent delivery of high-quality janitorial, horticultural, pest control, office, and waste management services.
- Enforce HSE standards across all service activities, ensuring contractor staff comply with all safety procedures, PPE requirements, and environmental regulations.
- Serve as the primary point of contact for internal clients and stakeholders, addressing service concerns, collecting feedback ensuring customer satisfaction.
- Oversee proper segregation, handling, and disposal of waste; support and promote sustainability initiatives including recycling and composting programs.
- Investigate service complaints and incidents; recommend and implement corrective actions to prevent recurrence and improve service delivery.
- Prepare monthly work completion certificates inputs and all supporting documents as per contract.
- Attend commissioning activities for MEP installations and systems integration.
- Raise and ensure proper resolution all of commissioning EIL items.
- Represent the department in internal and external HSE audits and ensure compliance with relevant standards.
- Participate in scope development, design reviews, and planning for expansion projects and MEP-related initiatives.
- Covers for the Electrical Maintenance Lead position when required and performs all other duties assigned.
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